Contact FBS India Support
Contact FBS India support team for trading assistance, account help, and technical support. Multiple channels available 24/7 for Indian traders.
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🔑 Key Takeaways
- Multiple contact options tailored for Indian traders with fast response times
- Step-by-step support for account verification, trading platform use, and payments
- Comprehensive technical and educational resources for forex and CFD trading in India
📋 Table of Contents
Multiple Ways to Reach FBS Support in India
Our company offers a variety of customer support channels dedicated to Indian traders who engage in both forex and CFD trading. We provide seamless access through live chat, email, phone, and a detailed knowledge base. These options are designed to ensure prompt and accurate assistance across Indian Standard Time zones. The support team is trained to handle queries related to account management, platform navigation, and trading operations relevant to the Indian market. Response times are optimized for Indian clients, with live chat replies averaging under two minutes during business hours.
- Live chat available 24/7 with fast response
- Dedicated email addresses for specific queries
- Local phone numbers covering major Indian cities
- Extensive knowledge base with over 500 articles
- Video tutorials for stepwise platform usage guidance
These channels ensure that traders in India can access assistance that matches their trading schedules and language preferences, including support in Hindi and English.
| Support Method | Availability | Response Time | Best For |
|---|---|---|---|
| Live Chat | 24/7 | 90 seconds | Immediate queries |
| 24/7 | 4 hours | Detailed issues | |
| Phone | 9 AM – 9 PM IST | Instant | Urgent problems |
Live Chat Support Features
Our live chat is embedded within both MetaTrader 4 and MetaTrader 5 platforms, used widely by Indian traders for forex and CFD transactions. This integration allows traders to request help without navigating away from their trading interface. The chat icon is positioned in the lower right corner, displaying agent availability and estimated wait times.
- One-click access from trading platform
- Automatic account and platform data retrieval
- Real-time communication with support agents
- Conversation history retention for ongoing issues
- Mobile app chat optimized for Indian networks
To use live chat, click the support icon on your trading interface. The system will pre-load your account details, enabling agents to diagnose issues quickly. The mobile app version compresses messages to maintain performance on 3G and 4G networks common in India.
Email Support System
Email inquiries are routed through categorized addresses for swift expert response. Indian traders should include their account number, platform version, and a detailed issue description to expedite handling. Confirmation emails include ticket numbers and estimated resolution times, and urgent trading issues receive priority treatment.
- Separate emails for verification, platform, payments, and general issues
- Ticket system for tracking and updates
- Priority handling for active trading disruptions
- Response windows range from 1 to 8 hours depending on category
- Multilingual support including Hindi
This structured system minimizes delays and directs queries to specialists adept in Indian market conditions and regulatory requirements.
| Email Category | Email Address | Response Time |
|---|---|---|
| Account Verification | [email protected] | 2-4 hours |
| Trading Platform | [email protected] | 1-2 hours |
| Payments | [email protected] | 4-6 hours |
| General Inquiries | [email protected] | 4-8 hours |
| Technical Issues | [email protected] | 1-3 hours |
Phone Support Services
FBS provides local phone lines in key Indian cities, eliminating international call charges for clients. These lines operate from 9 AM to 9 PM IST and support English and Hindi languages. Callers can use an automated menu to direct their call to the relevant department. Callback options are available during high-demand periods to avoid long hold times.
- Local numbers in Mumbai, Delhi, Bangalore, Chennai, Kolkata
- Automated routing by inquiry type
- Access to full account and trading history for faster assistance
- Screen-sharing for complex troubleshooting
- Support available in English and Hindi
To reach phone support, dial your city’s dedicated number and select the appropriate option: 1 for account, 2 for platform, 3 for payments, or 4 for general trading inquiries.
| City | Local Number | Operating Hours | Language Support |
|---|---|---|---|
| Mumbai | +91-22-XXXX-XXXX | 9 AM – 9 PM IST | English, Hindi |
| Delhi | +91-11-XXXX-XXXX | 9 AM – 9 PM IST | English, Hindi |
| Bangalore | +91-80-XXXX-XXXX | 9 AM – 9 PM IST | English |
Account-Specific Support Services
Verification assistance helps Indian traders complete identity and address confirmation efficiently. We outline required documents such as Aadhaar card, passport, or driver’s license for ID, alongside utility bills or bank statements for address proof. Our team guides document preparation and submission to meet FBS’s requirements.
- Verification document checklist tailored for India
- Instructions for scanning and uploading documents
- Feedback and correction requests issued within 24 hours
- Support for account activation and compliance checks
- Assistance with account configuration and settings
Additionally, our experts assist with customizing MetaTrader platforms for Indian traders, including server selection, indicator setup, and automated trading configurations.
Payment and Withdrawal Support
We provide detailed support for Indian payment methods, ensuring smooth deposits and withdrawals. Our payment team guides you through UPI, NEFT, RTGS, credit/debit cards, digital wallets, and cryptocurrency options. Processing times and fee structures are clearly communicated.
- UPI transfers with real-time processing
- NEFT/RTGS bank transfers processed within 2-4 hours
- Accepted cards: Visa, Mastercard, RuPay
- Digital wallets including Paytm and PhonePe
- Cryptocurrency deposits in Bitcoin and Ethereum
Withdrawal assistance includes verification checks, transaction tracking, and tax documentation support for Indian regulatory compliance.
| Payment Method | Processing Time | Notes |
|---|---|---|
| UPI Transfer | Instant | Available 24/7 |
| NEFT/RTGS | 2-4 hours | Bank working hours apply |
| Credit/Debit Cards | Instant | Visa, Mastercard, RuPay supported |
| Digital Wallets | Instant | Paytm, PhonePe |
| Cryptocurrency | Varies | Bitcoin, Ethereum accepted |
Technical Support Capabilities
Our technical team assists with platform malfunctions affecting forex and CFD trading. We handle issues such as connection interruptions, chart loading errors, order execution delays, and indicator malfunctions. Troubleshooting is adapted for Indian internet and device environments.
- Remote diagnostics and error identification
- Stepwise guidance for software updates and configuration
- Mobile app support for Android and iOS devices used in India
- Device-specific troubleshooting and compatibility checks
- Quick resolution for login, crash, and order problems
We maintain a high success rate in resolving login issues and platform crashes within minutes, ensuring minimal disruption to trading activities.
| Issue Type | Resolution Time | Success Rate | Follow-up Required |
|---|---|---|---|
| Login Problems | 5-10 minutes | 98% | Account verification |
| Platform Crashes | 10-15 minutes | 95% | Device compatibility check |
| Order Issues | 2-5 minutes | 99% | Trading settings review |
Educational Support Resources
We offer educational content focusing on both forex and CFD trading tailored to Indian market conditions. These resources include webinars, market analysis sessions, and comprehensive tutorials available in English and Hindi. Our video library contains over 200 materials covering platform usage, trading tactics, and risk management.
- Weekly webinars addressing Indian market trends
- Video tutorials with Hindi subtitles
- Downloadable PDFs on trading strategies and platform operation
- Interactive demo accounts for practice
- One-on-one coaching sessions for newcomers
Additionally, our FAQ section addresses common questions from Indian traders, covering account setup, verification, platform features, and payment processes. This ensures traders have access to up-to-date, relevant information at all times.
❓ FAQ
How can I verify my account as an Indian trader?
Submit a government-issued ID such as Aadhaar card or passport along with a utility bill or bank statement as proof of address. Our verification team will review documents within 24 hours and provide feedback.
What payment methods are supported for Indian clients?
We accept UPI, NEFT, RTGS, credit/debit cards (Visa, Mastercard, RuPay), digital wallets like Paytm and PhonePe, and cryptocurrencies including Bitcoin and Ethereum.
How do I access live chat support on the trading platform?
Click the support icon located in the bottom-right corner of your MetaTrader 4 or 5 interface. The chat auto-loads your account details for efficient support.
Is phone support available in Hindi?
Yes, our phone support agents in major Indian cities offer assistance in both English and Hindi during operating hours from 9 AM to 9 PM IST.
Can I receive help configuring my MetaTrader platform?
Our technical team assists with server setup, indicator installation, and automated trading configurations tailored to Indian trading preferences and internet conditions.
